Nonet
Conversational AI agent for distributed network operators.
Summary
We deployed a conversational AI agent that helps Nonet's operations team triage tickets, query infrastructure state and take action across internal tooling — all from a single interface, with full audit trail.
Nonet operates a distributed mesh of network nodes across Europe. Their support team was drowning in repetitive triage work — checking node status, correlating logs, drafting answers — before they could even start solving problems.
We deployed an internal AI agent that combines retrieval over their operational knowledge base with direct API access to their monitoring stack. Operators ask questions in plain language; the agent retrieves the relevant context, calls the right systems, and proposes a structured answer that the operator validates in one click.
Every action is logged, scoped to the operator's permissions, and supervised by AI-GB. Time-to-first-response on common tickets dropped from minutes to seconds, and the team got back the bandwidth to work on what actually moves the network forward.
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